Support

A question, something not working, or an idea to make Luna Shoots better? Write to us: [email protected]. We answer every message.

Subscription

How do I cancel?

iPhone Settings → your name → Subscriptions → Luna Shoots. Or in the app: Profile → Subscription → Manage subscription. Cancel at least 24 hours before the end of the current period; you keep access until the end of the period already paid for.

Does deleting my account cancel the subscription?

No. Apple charges your Apple ID, so cancel the subscription in your Apple settings separately — before or after deleting the account.

How do I get the free trial?

The 14 free days are offered right after you register. Apple grants the trial once per Apple ID.

I paid but have no access

In the app: Profile → Subscription → Restore purchases. If that does not help, write to us with the email of your Luna Shoots account.

How do I get a refund?

Apple takes the payment, so refunds go through Apple: reportaproblem.apple.com.

What happens without a subscription?

The app switches to view mode: you see all your shoots but cannot create or edit them. The links you have sent keep working, and nothing is deleted.

Account

The confirmation email did not arrive

Check your Spam or Promotions folder. If it is not there, write to us.

How do I delete my account?

Profile → Delete account. It cannot be undone: shoots, clients, contacts, crew, links and uploaded files are gone for good.

You received a link to a shoot

The link opens in a browser, with no app and no sign-up. If it stopped working, the photographer removed you from the shoot or deleted it — ask them. To find out what data about you was entered, or to have it deleted, write to the photographer too; we will help pass your request on.